FAQS

A Payment Won't Process

If a payment fails at checkout, send an email to us. Include as much detail about the order as you can gather so the issue can be investigated promptly.

Your Order Hasn't Arrived

All packages are sent using fully tracked mailing services. The tracking number is provided in the shipping confirmation email, so check your inbox and spam folder for that message.

When the estimated delivery window has closed and the order still hasn't shown up, contact us immediately. A tailored solution will be provided for your situation.

Locating Your Tracking Number

The tracking number is included in the shipping confirmation email. Look for it in your inbox and spam folder. Every shipment uses fully tracked mailing services, allowing you to monitor its progress.

Initiating a Return

To start a return, send a message to the site explaining why you'd like to send the item back. You'll then be guided through the next steps.

Return Eligibility

For a complete picture of when returns are accepted, review our return policy. It covers every scenario where we're able to take an item back, so you'll know exactly where you stand.